Privacy Policy
Last updated on `FEB 22, 2026
Effective Date: FEB 22,2026
Business Name: Legacy Holdings & Ventures LLC (operating as CYSTEMS.io)
Website: https://cystems.io
1. Introduction CYSTEMS.io (“we,” “our,” or “us”) is operated by Legacy Holdings & Ventures LLC. We provide AI-driven automation systems, consulting services, and digital products to businesses. We are committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
Name
Email address
Phone number
Business information
Billing details (processed securely via Stripe — we do not store card details)
b. Usage Data
IP address
Browser type
Pages visited
Time spent on site
Device information
c. Client & Service Data
When using our services (including AI systems and agents), we may process:
Customer interactions (voice, SMS, chat)
Feedback data
CRM-related information
Business workflow data
3. How We Use Your Information
We use your information to:
Provide and deliver our services
Process payments via Stripe
Communicate with you
Improve our systems and offerings
Analyze performance and usage
Provide customer support
Comply with legal obligations
4. AI & Automation Processing
CYSTEMS builds and deploys AI systems (including voice agents and feedback systems such as “Echo”) that may process data on behalf of our clients.
This may include:
Voice recordings and transcriptions
SMS or chat interactions
Customer feedback and sentiment analysis
We act as a data processor for client data, and clients are responsible for ensuring they have proper consent from their end users.
5. Payments
All payments are securely processed through Stripe.
We do not store or have access to your full payment card details. Stripe may collect and process payment information in accordance with their privacy policy.
6. Data Sharing
We do not sell your personal data.
We may share data with trusted third-party services only when necessary to operate our business, including:
Stripe (payments)
Hosting providers
Analytics tools
Communication platforms
AI and automation infrastructure providers
All third parties are required to handle data securely and in compliance with applicable laws.
7. Data Retention
We retain personal data only as long as necessary to:
Provide services
Fulfill contractual obligations
Comply with legal requirements
Client data processed through our systems is retained based on client agreements and system configurations.
8. Your Rights (GDPR & International Users)
If you are located in the EU or similar jurisdictions, you have the right to:
Access your data
Request correction
Request deletion
Restrict processing
Object to processing
Request data portability
To exercise these rights, contact us at: echo@cystems.io
9. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
Secure servers and encryption
Access controls
Trusted third-party infrastructure
However, no system is 100% secure, and we cannot guarantee absolute security.
10. Cookies & Tracking
We may use cookies and similar tracking technologies to:
Improve website functionality
Analyze usage
Enhance user experience
You can disable cookies through your browser settings.
11. International Data Transfers
Your data may be processed in countries outside your own, including the United States.
We take appropriate measures to ensure data is protected in accordance with this policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Effective Date.”
13. Contact Information
If you have any questions about this Privacy Policy, you can contact us at:
Legacy Holdings & Ventures LLC
Email: Echo@cystems.io
Website: https://cystems.io